Company Overview
Industry: Third-Party Logistics (3PL)
Company Size: Enterprise
Solution: Made4net SCExpert™ Warehouse Management System (WMS)
Results
- 20%-30% increase in warehouse productivity
- 16%-20% improvement in customer satisfaction
- 10%-20% reduction in warehouse labor costs
- 10%-20% reduction in picking and packing errors
The Challenge: Managing a Complex Multi-Client Cold Chain Supply Chain
iFlow is one of the leading fourth-party logistics (4PL) and third-party logistics (3PL) providers in Argentina and South America. Operating from five strategically located warehouses in Buenos Aires, iFlow manages more than 24,000 storage positions across frozen, chilled, and ambient environments. The company services more than 750 supermarkets and 7,000 retail locations while supporting logistics operations throughout Argentina, Chile, Brazil, Paraguay, and Uruguay.
With rapid growth came increasing operational complexity. As customer demands expanded, iFlow’s legacy warehouse management system could no longer provide the scalability, visibility, and process control required to support a growing multi-client logistics operation.
Key Challenges
Legacy Warehouse Management System Reached Its Limits
The existing WMS supported the business for many years but struggled to keep pace with increasing transaction volumes, changing customer requirements, and the operational demands of a growing cold chain logistics network.
Manual Processes and Spreadsheet Dependence
Critical workflows were being managed through spreadsheets, manual checks, and disconnected systems. This reduced operational visibility, increased labor costs, and limited access to real-time warehouse and inventory data.
Fragmented Operations and Limited Data Visibility
iFlow needed greater process standardization, stronger inventory control, and better operational reporting. In temperature-controlled logistics environments, where compliance, product traceability, and stringent service level agreements (SLAs) are essential, manual processes created unnecessary risk.
The company needed a scalable warehouse management solution capable of supporting diverse customer requirements while maintaining operational flexibility across multiple warehouse environments.
The Solution: A Flexible and Scalable Warehouse Management System
After evaluating more than 10 warehouse management software providers, iFlow selected Made4net’s SCExpert™ WMS based on its flexibility, scalability, and ability to support highly customized logistics workflows.
Unlike many warehouse management systems that require extensive development whenever processes change, Made4net offered a highly configurable platform that could adapt to customer-specific requirements without costly customization projects.
Our existing WMS had served us well for years, but we needed a more powerful platform to keep pace with our growth. Made4net met our core operational needs while providing the flexibility to make system adjustments and customizations without complex development. Their deep understanding of logistics, quick response times, and highly configurable platform made them the clear choice.
Guillermo Peccia, CIO, iFlow
Why iFlow Chose Made4net
Unified Warehouse Operations
Made4net replaced multiple disconnected tools with a single warehouse management platform, eliminating manual spreadsheet processes and providing greater operational visibility across the business.
Highly Configurable Workflows
The platform enables iFlow to quickly adapt warehouse processes as customer requirements evolve, without lengthy development cycles or expensive system modifications.
Advanced Cold Chain Inventory Control
SCExpert™ WMS supports enhanced lot, batch, and expiration-date tracking while managing multiple picking methodologies across frozen, refrigerated, and dry warehouse environments.
Seamless Systems Integration
Made4net integrated with more than 30 systems, including iFlow’s Order Management System (OMS), Transportation Management System (TMS), ERP platform, and customer systems, creating end-to-end supply chain visibility.
Automation Readiness
The warehouse management platform provides a foundation for future automation initiatives, including warehouse robotics, intelligent picking technologies, and advanced warehouse optimization solutions.
The Results: Improved Productivity, Accuracy, and Operational Efficiency
Following implementation, iFlow achieved measurable improvements across its logistics operations.
Increased Productivity by Up to 30%
More intuitive workflows and system-guided processes enabled warehouse teams to work more efficiently, resulting in a 20%-30% increase in overall productivity.
Lower Warehouse Labor Costs
Standardized, repeatable processes reduced dependence on individual operator knowledge and improved labor utilization, lowering warehouse labor costs by 10%-20%.
Better Inventory Accuracy and Stock Control
Enhanced inventory management capabilities provided greater visibility into warehouse operations while reducing picking and packing errors by 10%-20%.
Faster Employee Training and Improved Customer Service
New employees became productive faster thanks to intuitive workflows and consistent process enforcement. At the same time, customer service levels improved as integrated workflows replaced disconnected operational processes.
As a 3PL in a constantly changing market, Made4net helps us keep our processes flexible while still staying in control of our operations. This means we can meet our SLAs and manage costs effectively, even when things are unpredictable.
Mario Gosende, CCO, iFlow
Conclusion: A Future-Ready 3PL Warehouse Management Platform
iFlow’s business depends on managing supply chain complexity across multiple countries, temperature-controlled warehouses, and thousands of retail delivery points. As the company continued to grow throughout South America, its legacy systems became a barrier to scalability.
With Made4net SCExpert™ WMS, iFlow gained the flexibility, visibility, and control needed to support a modern multi-client logistics operation. The company increased warehouse productivity by up to 30%, reduced labor costs by up to 20%, improved inventory accuracy, and strengthened customer service performance across its cold chain network.
The logistics landscape is evolving rapidly, and adaptability is everything. Made4net gives us the tools to move faster, work smarter, and prepare for what’s next.
Guillermo Peccia, CIO, iFlow
