Use These Top 12 Operational Metrics to Improve Warehouse Performance

Warehouse leaders frequently face challenges in identifying and prioritizing the most impactful metrics. This Gartner® research provides tips on identifying warehousing metrics that align to business goals and desired performance.

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Key Report Recommendations:

Logistics leader responsible for warehousing strategy, operations and performance should:

  • Track and improve performance by prioritizing a core set of metrics that reflect the right set of cost and service levels but that can highlight areas for improvement. 
  • Focus on specific metrics by analyzing performance holistically and understanding the trade-offs between operational execution, cost optimization and service delivery.
  • Monitor and review metrics that signal warehouse operations improvement opportunities by ensuring they are evaluated against desired business goals. Achieve those improvements by conducting regular reviews and solving for root causes.


Gartner, Use These Top 12 Operational Metrics to Improve Warehouse Performance, Abdil Tunca and Jose Reyes, 3 October 2023. Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.