Today, we have another inspiring story to share with you. Banneker Supply Chain Solutions, a powerhouse in tailored supply chain management, recently tackled the challenge of meeting the diverse needs of their growing client base. How did they do it? With the help of Synapse 3PL Expert, a cutting-edge Warehouse Management System (WMS) designed to provide flexibility and enhance efficiency. Join us as we delve into Banneker’s journey of adaptability and success!
Meet Banneker Supply Chain Solutions:
Banneker is committed to delivering end-to-end supply chain management solutions to Fortune 100 companies. With their Lean Six Sigma-trained team and a passion for customer success, Banneker stands out as a reliable partner. Based in Rhode Island, they offer top-notch warehousing services throughout New England and the Northeast regions, serving industries such as Aerospace & Defense, Government, Manufacturing, and Commercial & Retail.
The Challenge of Meeting Diverse Client Needs:
Banneker was experiencing rapid growth and recognized the need for new Warehouse Management System (WMS) that could handle the varying requirements of their diverse client base. The existing WMS fell short in terms of flexibility, particularly in picking methods and billing options. This prompted Banneker to seek out a solution tailored to their needs.
Discovering Synapse 3PL Expert:
Banneker embarked on a search for a new WMS that could offer the much-needed flexibility they sought. They compiled a list of requirements based on feedback from their sales team, with a strong emphasis on billing flexibility. Enter Synapse 3PL Expert—a frontrunner from the beginning. Known for its cutting-edge capabilities and designed specifically for the complexity of modern 3PL operations, Synapse stood out as the ideal solution. Banneker’s team attended a Synapse User Conference, where they gained confidence in the system’s functionality.
The Results: Flexibility and Empowered Customer Service:
With Synapse 3PL Expert now in place, Banneker has achieved remarkable results. They can seamlessly cater to customers of all sizes and industries, thanks to the system’s flexibility. Whether it’s serving small businesses or accommodating larger clients with thousands of pallet positions, Banneker can handle it all. The WMS empowers them to offer customized services, including tailored product picking methods and flexible billing options such as billing by pallet, case, or square footage. Managing varying pallet types has also become easily manageable.
Enhanced Customer Relationships:
Synapse 3PL Expert has not only revolutionized Banneker’s operations but also strengthened their customer relationships. The system provides improved inventory visibility, allowing Banneker to offer customized historical data at the product level. Customers can access this information through a client portal, giving them autonomy and control over their operations. This level of transparency and self-service enhances customer satisfaction and fosters long-term partnerships.
The Bottom Line: Flexibility and Growth:
Synapse 3PL Expert has empowered Banneker Supply Chain Solutions to adapt and thrive in a dynamic market. The WMS’s flexibility has enabled them to meet the evolving needs of their clients, regardless of size or industry. With Synapse by their side, Banneker is poised for continued growth, providing tailored services and strengthening customer satisfaction.
For more details, check out our video interview with David Grant Jr., Director of Operations, Banneker Supply Chain Solutions