Acme Distribution, a leading third-party logistics provider, operates nearly 3 million square feet of warehouse space across nine facilities, supporting over 300 customers in highly complex, multi-client environments. As growth in e-commerce and fulfillment accelerated, the company needed a more scalable and flexible technology foundation to keep pace.
After experiencing limitations with its legacy systems, Acme sought a WMS that could support faster integrations, streamline billing, and enable efficient onboarding of new customers without adding operational strain.
Company Information:
- Industry: Third-Party Logistics (3PL) Provider
- Business size: Enterprise
- Solutions implemented: Synapse 3PLExpert
The Challenge:
Acme’s legacy WMS lacked modern API capabilities, making integrations slow and onboarding new customers time-intensive. At the same time, its in-house billing system had become fragile and difficult to maintain, creating operational risk. These limitations made it difficult to scale fulfillment operations and compete for new business.