PMO Operations Manager

Title of position: PMO Operations Manager

Position type: Full time

Location: Hybrid, some onsite/in-office work is required

Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.

Purpose of the Job:

Our Professional Services team plays a pivotal role in implementing, optimizing, and supporting our software across a diverse of customers.

The PMO Operations Manager will drive operational excellence within the Professional Services organization. They will oversee portfolio tracking, resource planning, process optimization, and reporting functions to ensure predictable, high-quality project delivery. This is a strategic and hands-on role, ideal for someone who thrives in a fast-paced, data-driven environment and is passionate about building high-performance teams.

Description of responsibilities:

• Partner with Practice Leaders, Project Managers, and Delivery Leads to forecast capacity, manage demand, and support effective resource allocation.
• Track and report on project health, resource utilization, financial performance, and delivery KPIs.
• Establish and manage PMO frameworks, tools, and processes that support scalable and consistent delivery across projects.
• Lead initiatives to streamline operations, including automation of reporting and enhancement of project governance.
• Facilitate regular project reviews and executive reporting, highlighting risks, trends, and performance insights.
• Support onboarding and continuous enablement of delivery team members on PMO processes and tools.

• 5+ years of experience in PMO or operations management roles, preferably within a software or professional services environment.
• Strong understanding of project lifecycle methodologies (Agile, Waterfall, Hybrid).
• Experience managing project portfolio operations and delivery metrics at scale.
• Proficiency in project and resource management tools (e.g., Smartsheet, MS Project, Mavenlink, Jira, Salesforce).
• Analytical mindset with advanced Excel/Google Sheets and reporting skills; familiarity with BI tools is a plus.
• Exceptional organizational and communication skills, with the ability to influence across all levels of the organization.
• PMP, PgMP, or similar certifications a plus.

Core Competencies: 

Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Plans and Organizes: Planning and prioritizing work to meet commitments aligned with organization goals

Optimizes Work Process: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences

How to apply: to apply, email us at [email protected]

Closing date: until filled

Company Benefits:

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO

Pay range: starting yearly salary at $90,000.00

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.

Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.